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Welcome to your Lifesize community

We welcome you to look around and discover the community. Explore spaces dedicated to our Cloud solution, Icons, 220s, cameras, phones, and on-premises offerings. Find answers to common questions, post, comment, vote, rate, or participate in a group.
Please join and sign in with your account. You do not need to be a customer to join and there are no fees attached to the service.

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Spend points on handy Lifesize branded products

Mobile App UI Testers

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Sign Up for Lifesize Mobile UI Enhancements Tests

 

The Lifesize UX design team is looking for users to test mobile app prototypes that we’ve been developing. If you’re interested in helping shape the user experience of our products by providing feedback, this is your opportunity. Whether you use our mobile app as a power user or an occasional user, we want your feedback. If you’re interested in helping us, please fill out our survey (https://goo.gl/forms/I3pKEhJptUIOEgVf2) and provide us an email address that we can use to follow up with you. 

 

If you have any questions, please feel free to email me directly at jmurray@lifesize.com.

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Update & Action Required | New Cloud Architecture

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PLEASE READ:   Update & Action Required | New Cloud Architecture

 

February 1, 2019 Update:  We’re making great progress and will soon begin a phased rollout of the new architecture. The new architecture is designed to scale dynamically to always provide the best video conferencing experience for our customers.

 

To continue improving our service and keep up with the demands of our increasing growth, we are changing our IP address policy. Our new policy allows the Lifesize cloud service to change quickly without requiring customers to make frequent changes to their networking infrastructure.

 

Please review the attached document and adjust your firewall and DNS settings.

Moving to the new firewall and proxy settings as soon as possible will improve your overall experience, minimize any future changes and put the burden of port management on Lifesize. 

 

Learn more about the benefits of the new architecture:Advance Notice: New Cloud Architecture

 

Lifesize Icon 700 Datasheet

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The world’s first true 4K video and 4K full-motion content sharing video conferencing solution has arrived!! Download the datasheet to learn more about the new standard for video conferencing from Lifesize!

 

 

Getting Started Video

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Community Quick Tour
Community Quick Tour 3 years ago by michaelt michaelt
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cmcclure
cmcclure Administrator in Cloud Information3 weeks ago (Show moreShow less)
Update & Action Required | New Cloud Architecture   
February 1, 2019 Update:  We’re making great progress and will soon begin a phased rollout of the new architecture. The new architecture is designed to scale dynamically to always provide the best video conferencing experience for our customers.   To continue improving our service and keep up with the demands of our increasing growth, we are…
in Cloud InformationLike (8)
3 commentsShow more activityShow more activity
cmcclure
cmcclure Administrator (to hikarukobayashi)5 minutes ago (Show moreShow less)
Hello Hikaru,   Could you please clarify what document you are looking for? You are able to directly download both the document here as well as the one in your link. For further clarification on these documents yshinmen can go over your questions with you.
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dallenbaker
dallenbaker Support in Cloud Information4 days ago (Show moreShow less)
Mobile App/Desktop App - Connecting to Lifesize Cloud Calls as a Guest
Click to view contentConnecting to Lifesize Calls via Desktop    1) Open the Desktop Application in Windows:          2) Click on the "I am a guest" tab:     3) Fill in the "Name", "Work Email" and "Call Extension" fields. The "Work Email" field is not required.      4) Set up your Camera Device in "Camera Preferences" and select "Next" when done     5)…
in Cloud InformationLike (2)
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cmcclure marked this document as helpful
d.gassner
d.gassner Partner in Cloud Information9 months ago (Show moreShow less)
Activation issue 3.4.0
Click to view contentHi everyone,   i found a bug in the firmware 3.4.0. If you try to login to the cloud you will get the following error message:     It isn´t a DNS problem, because i checked it. And another system with a different firmeware hasn´t problems logging in. Is this a known problem?   Best Regards Daniel 
in Cloud InformationLike (1)
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nrajurkar marked michaelt's reply as helpful
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  • Manish Mehta likes wdoyle's reply Re:  Lifesize for Microsoft® Teams Integration?
  • Manish Mehta likes jjohnson@gray.com's question Lifesize for Microsoft® Teams Integration?
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  • harishm likes monya's comment Lifesize Share | Table Tent Template
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skythespy
skythespy Support in Cloud Information1 year ago (Show moreShow less)
1080p in Virtual Meeting Rooms (VMRs)
Currently, you can achieve 1080p in direct 1 to 1 calls.  In Virtual Meeting Room conferences however; this is capped at 720p.    This feature request is being created in hopes that we can bring 1080p resolution to VMR conference rooms. 
in Cloud Information
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jandrewartha
jandrewartha 47 minutes ago (Show moreShow less)
I mean what's the point of advertising 4K endpoints (for 1-1 calls sure) when VMR can't even do 1080p?
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mcook
mcook Employee in Cloud Information2 years ago (Show moreShow less)
Ability to join a "Skype" or "Microsoft Teams" meeting from Lifesize Cloud
As per the title, this is a feature request to add the ability to join a "Skype meeting" or "Microsoft Teams meeting" from a Lifesize Cloud attached device. Today despite being able to call both to and from SfB (Skype for Business) users, it's not possible to join a Skype for Business or Microsoft Teams hosted meeting from a Lifesize Cloud device…
in Cloud Information
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jandrewartha
jandrewartha (to tschini) 48 minutes ago (Show moreShow less)
We're just going to buy a Logitech Tap instead.
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mmoszynski
mmoszynski in Cloud Information4 years ago (Show moreShow less)
Feature request: In Multipoint calls, automatically detect and remove "video muted" participants from layouts
You have all participated in such calls, where some people kick-in the "Video Mute" feature, and their frame is a nice blue or black still image.   Quite often, if there are more than 13 participants in the call, you also know that there are additional hidden participants, who deserve to be on-screen, rather than the "video mutes".   The simple…
in Cloud Information
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jandrewartha
jandrewartha (to eszpee) 49 minutes ago (Show moreShow less)
Well doesn't look like it did. We hit it on Monday, the other person connecting in muted their video but they were still the focused stream - he had to disconnect and dial in via PSTN.
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jandrewartha
jandrewartha in Cloud Information51 minutes ago (Show moreShow less)
Linking compuer video with PSTN audio
Is it possible to link together the video from a computer to the audio from a phone dialled in? We had a meeting on Monday where the main speaker had to do this (stupid Lightning earbuds) but since her video had no audio it wasn't being made the focused (big) stream on the roomkit display. Webex and Zoom support this by entering a PIN after… (Show moreShow less)
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michaelt
michaelt in Knowledge Base2 years ago (Show moreShow less)
Unable to Access 220 Web Interface
Click to view contentYou may experience an issue attempting to access the Web interface of the 220 series. If so, below should help you allow access to the system.   1. Open Google Chrome 2. Open Settings 3. Click "Show Advanced Settings" 4.Scroll down to the Network section and click on Change proxy settings... 5. Select the Advanced tab. 6. Scroll down to…
in Knowledge BaseLike (4)
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  • Lifesize Cloud Desktop Application version details in Lifesize University (Training)
  • Join a Lifesize meeting or make a call to a Lifesize user/Meeting(VMR) from Skype for Business or Microsoft Lync in Deepthi Rodrigues's Blog
  • Devices paired to Lifesize Cloud Subscription - must maintain DSS in Cameron McClure's Blog
  • Global End User and Admin Training Calendar in Getting Started in the Community
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Top Cloud Ideas

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  • score 162 The ability to create groups in the directory of lifesize cloud
    Created by jlee14
  • score 154 Feature Request - Personal Invite Email Templates
    Created by jsaylor Support
  • score 129 Ability to join a "Skype" or "Microsoft Teams" meeting from Lifesize Cloud
    Created by mcook Employee
  • score 126 checkbox for Lifesize Cloud administrators to hide certain users from the directory
    Created by support@qconferencing.nl Partner
  • score 125 Allow media to flow directly between clients in the same private network
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Jive Software Version: 2018.13.0.0_jx, revision: 20190118155848.7eaeabc.release_2018.13.0-jx