Skip navigation
All Places > Meet Your Support Team

Knowledge Base

Log in to follow, share, and participate in this community. Not a member? Join Now!

Recent Activity

michaelt
IP access to our Micro Services like,  cdn.lifesizecloud.com, webapp.lifesizecloud.com, call.lifesizecloud.com, vc.lifesizecloud.com, amplify.lifesizecloud.com, login.lifesizecloud.com are through the CLOUDFONT DISTRIBUTION (content delivery network) on AWS.   Firewalls supporting FQDN, can be enabled a wildcard rule with the above domain names.…
in Knowledge Base
skythespy
The new 'thick-client' installed on your computer by default will start on Windows Login. You can disable this by right-clicking on the Lifesize Icon in the bottom right system tray and unchecking 'Start Lifesize on Login' (see screenshot)  
in Knowledge Base
skythespy
This is one of many ways to perform a factory reset on your Icon device. In particular - this method will use the Lifesize remote control to navigate the on-display User Interface. *please note a factory reset will wipe out all of your local settings*   First; select the right-most option from the top-most row of options 'System'>   Next;…
in Knowledge Base
rick
If you get this error when attempting to call a Cloud paired Icon, the issue may be the unit has Do Not Disturb enabled. Have them turn off Do Not Disturb and the call should connect with no issues.           Ricardo Colunga, Lifesize Support Engineer
in Knowledge Base
nrajurkar
Issue: ICON paired successfully with Lifesize Cloud but ICON registration is failing.   Error messages printed in ICON sys.log: 2017-07-13 11:45:36.751003 LifeSize-09:EC:79 SignalingServer: {COMM:HttpClient.c:1680:ERR}-1:css_cluster_request perform_multi_http_request failed 2017-07-13 11:45:36.751209 LifeSize-09:EC:79 SignalingServer:…
in Knowledge Base
behappy
How to pair 220s to Cloud without resetting the codec Note: 220s must be on version 5.0.7 or higher.   Procedure:   Log in via SSH (default password for auto is lifesize) You can check current status by sending get lscloud enable Enable Cloud pairing by sending set lscloud enable You must exit SSH session and reconnect Find pairing code…
in Knowledge Base
blandin
It is common for support to request a diagnostic log for triage and troubleshooting endpoint issues. Log collection varies depending on the product, but the focus of this document shall be how to obtain logs for legacy endpoints. This includes the LifeSize 100, 200, and 220 series endpoints. For information on Icon 600 and Icon 800 diagnostic…
in Knowledge Base
michaelt
Go to your Device Manager and check, if you Webcam Drivers are signed by SunplusIT. Uninstall the Device Drivers and ensure you are running the Webcam drivers with Generic Microsoft Drivers and then try again. Note: Our Development is working on fixing this issue.   Workaround:   On your Windows, Click Start > type devmgmt.msc > Expand the…
in Knowledge Base
cezi
Customers utilizing ADFS for Single Sign-On can choose to restrict or permit access to Lifesize Cloud based on a user's group membership. This level of authentication can be done by adding an "Issuance Authorization Rule" to the lifesize cloud Relying Party Trust that exists in the ADFS management console. As an example, here are the steps to…
in Knowledge Base
akrishnamohan
Nucleusproxy.lifesizecloud.com is responsible for many micro-services hosted in lifesize (like Calendaring, Icon Monitoring,  Directory etc). Also ensure TCP port 443 is allowed for these IP’s   IP Address Service Hosted 54.68.233.232 / 52.37.153.208 nucleusproxy.lifesizecloud.com   you can whitelist nucleusproxy.lifesizecloud.com or nslookup…
in Knowledge Base
Load more items