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wolfgang
The Bridge2200 standard installation using the Bridge's web interface is failing due to Adobe Air version. Here is a quick workaround to run the Bridge Utility on a new PC:   Procedure: Download the Bridge Utility files from here:…
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skythespy
The new 'thick-client' installed on your computer by default will start on Windows Login. You can disable this by right-clicking on the Lifesize Icon in the bottom right system tray and unchecking 'Start Lifesize on Login' (see screenshot)  
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akrishnamohan
Ensure you have valid URL (https://call.lifesizecloud.com/EXTENSION_NUMBER) Please confirm your PC / Laptop has a camera / mic connected (externally or in-built) You camera / Mic must be detected under "Choose your camera preferences" / "Use computer audio"      If you dont see your camera recognized, from the Address bar, click the Camera…
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michaelt
I have setup calendar integration with Office 365 and my Icon.  Appointments are showing up on the Icon calendar but I am not getting an alert when the meeting starts.  What is going wrong?   The Icon generates the meeting information from the URL included in the body of the invite.  To ensure this information is transferred to the Icon properly…
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sridhar
Videocenter supports only the H.264 codec for presentation. If endpoints are connected that do not support H.264 for presentation, then they will see black video as the presentation stream.
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michaelt
IP access to our Micro Services like,  cdn.lifesizecloud.com, webapp.lifesizecloud.com, call.lifesizecloud.com, vc.lifesizecloud.com, amplify.lifesizecloud.com, login.lifesizecloud.com are through the CLOUDFONT DISTRIBUTION (content delivery network) on AWS.   Firewalls supporting FQDN, can be enabled a wildcard rule with the above domain names.…
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skythespy
This is one of many ways to perform a factory reset on your Icon device. In particular - this method will use the Lifesize remote control to navigate the on-display User Interface. *please note a factory reset will wipe out all of your local settings*   First; select the right-most option from the top-most row of options 'System'>   Next;…
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rick
If you get this error when attempting to call a Cloud paired Icon, the issue may be the unit has Do Not Disturb enabled. Have them turn off Do Not Disturb and the call should connect with no issues.           Ricardo Colunga, Lifesize Support Engineer
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nrajurkar
Issue: ICON paired successfully with Lifesize Cloud but ICON registration is failing.   Error messages printed in ICON sys.log: 2017-07-13 11:45:36.751003 LifeSize-09:EC:79 SignalingServer: {COMM:HttpClient.c:1680:ERR}-1:css_cluster_request perform_multi_http_request failed 2017-07-13 11:45:36.751209 LifeSize-09:EC:79 SignalingServer:…
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behappy
How to pair 220s to Cloud without resetting the codec Note: 220s must be on version 5.0.7 or higher.   Procedure:   Log in via SSH (default password for auto is lifesize) You can check current status by sending get lscloud enable Enable Cloud pairing by sending set lscloud enable You must exit SSH session and reconnect Find pairing code…
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