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rick
Click to view content  There are times when the Generation 2 phone will go into a state where it will not initialize completely after a reboot or when moved. The first step in troubleshooting the issue is to re-seat the Lifelink cable. The Lifelink cable can be a bit temperamental and re-seating the cable can help resolve this issue. You may also need to try another…
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sallen
Click to view contentI have created a couple scripts to help with adding local favorites to the Lifesize Icon   Running these scripts will require Terminal (Mac), Cygwin (Win) or any another Linux environment. (Instructions for setting up Cygwin can be found here: Remote Pairing for 220 Units with a script )   Please consider these scripts "as is".  Feel free to…
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jsaylor
How to enter SSH commands for Icons is a somewhat routine question we are asked here in Support, so I figured I'd put together a simple post regarding where to find the commands, and how to enter them. This post will not cover accessing the unit over SSH, only where to get the commands, and how to enter them.   TLDR: In the rbsh> prompt, ignore…
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mphillips13
The following PDF will explain how to change the name of Cloud Paired Icon and Cloud Paired 220 Devices.
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rick
Click to view content   When using the Cloud application on a Mac, when you start a presentation by default the presentation takes over the entire screen and you are not able to see the far end at all until you stop presentation. On a Windows PC when presenting, the far end is seen in a small window on the bottom left. By design the Mac Cloud application has this…
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jsaylor
This document will walk you through the basic configurations for enabling anti-spam on an Icon series unit.
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mphillips13
This document will provide steps for a Lifesize Cloud User to change their Email address by themselves.
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nrajurkar
Lifesize unit contact FQDN software.lifesize.com to fetch maintenance license. IP address of software.lifesize.com is 50.59.87.39 Lifesize Unit send request to IP 50.59.87.39 towards port 80 TCP to fetch License.   If IP address 50.59.87.39 and TCP Port 80 is blocked on customer Firewall, Lifesize Unit won't be able to fetch Maintenance…
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