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nrajurkar
1) SSH to ICON using Putty (Username: admin and Password: Default password is admin. Else put password configured by VC admin on ICON). 2) Command: clish 3) Command: get cloud directory  
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nrajurkar
If customer by mistake uploaded incorrect X.509 Certificate on ICON unit, Web UI of ICON unit won't be accessible.   Remove incorrect X.509 certificate from ICON unit using below steps: 1) SSH to ICON unit using Putty: ssh admin@icon_IP    (Ex. ssh admin@10.20.30.40) 2) Put Password: (Default password is admin. Else put password of user "admin"…
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nrajurkar
Lifesize unit contact FQDN software.lifesize.com to fetch maintenance license. IP address of software.lifesize.com is 50.59.87.39 Lifesize Unit send request to IP 50.59.87.39 towards port 80 TCP to fetch License.   If IP address 50.59.87.39 and TCP Port 80 is blocked on customer Firewall, Lifesize Unit won't be able to fetch Maintenance…
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tdodson
IMPORTANT NOTES: This is a Bash script. Bash scripts must be run in a Bash shell. So this document primarily covers how to install Cygwin on windows only so you have access to a Bash Shell. If you are already familiar with BASH please disregard the information below and simply run the script. You can download it HERE. Alternatively, if you would…
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akrishnamohan
We at lifesize (strongly) recommend to your Endpoints (Icon Series / 220 Series) to be on the latest firmware version, as this helps overcome bug fixes and overall Product improvement.   How does the firmware update happens on the Cloud Registered Endpoints?   Firmware update is pushed to the endpoint from cdn.lifesizecloud.com If you network…
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akrishnamohan
You can add multiple e-mail domains with your SSO configuration. After configuring SSO with the primary domain, please raise a support request with lifesize with the other domain names to included. One of your engineer will complete the request with-in 24 hours.
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gman
When calling between the Icon systems and the older Sony PCS systems (such as the PCS-G50) you may experience one-way video in the call; the Icon system receives the video stream from the PCS okay, but the PCS doesn't seem to be receiving video from the Icon.   Although the Sony PCS series are not officially supported as tested interoperable…
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skythespy
Sometimes we need to determine the reason why a particular user or device is experiencing call quality concerns. Generally this is something on the local network. Even if it's not, this is a good place to sanity-check. Lifesize CLOUD keeps a historical record of the 'average call statistics per call' for each *REGISTERED* user and device. You…
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sallen
I have created a couple scripts to help with adding local favorites to the Lifesize Icon   Running these scripts will require Terminal (Mac), Cygwin (Win) or any another Linux environment. (Instructions for setting up Cygwin can be found here: Remote Pairing for 220 Units with a script )   Please consider these scripts "as is".  Feel free to…
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skythespy
This is something you can try if you are having problems with your video image using the CLOUD installable-thick-client. Some video-cards simply don't work well with our hardware acceleration software via the CLOUD thick-client. You can disable this 'hardware acceleration' functionality from the CLOUD software side by doing the following>    …
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