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nrajurkar
Issue: ICON paired successfully with Lifesize Cloud but ICON registration is failing.   Error messages printed in ICON sys.log: 2017-07-13 11:45:36.751003 LifeSize-09:EC:79 SignalingServer: {COMM:HttpClient.c:1680:ERR}-1:css_cluster_request perform_multi_http_request failed 2017-07-13 11:45:36.751209 LifeSize-09:EC:79 SignalingServer:…
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behappy
How to pair 220s to Cloud without resetting the codec Note: 220s must be on version 5.0.7 or higher.   Procedure:   Log in via SSH (default password for auto is lifesize) You can check current status by sending get lscloud enable Enable Cloud pairing by sending set lscloud enable You must exit SSH session and reconnect Find pairing code…
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blandin
It is common for support to request a diagnostic log for triage and troubleshooting endpoint issues. Log collection varies depending on the product, but the focus of this document shall be how to obtain logs for legacy endpoints. This includes the LifeSize 100, 200, and 220 series endpoints. For information on Icon 600 and Icon 800 diagnostic…
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michaelt
Go to your Device Manager and check, if you Webcam Drivers are signed by SunplusIT. Uninstall the Device Drivers and ensure you are running the Webcam drivers with Generic Microsoft Drivers and then try again. Note: Our Development is working on fixing this issue.   Workaround:   On your Windows, Click Start > type devmgmt.msc > Expand the…
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cezi
Customers utilizing ADFS for Single Sign-On can choose to restrict or permit access to Lifesize Cloud based on a user's group membership. This level of authentication can be done by adding an "Issuance Authorization Rule" to the lifesize cloud Relying Party Trust that exists in the ADFS management console. As an example, here are the steps to…
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akrishnamohan
Nucleusproxy.lifesizecloud.com is responsible for many micro-services hosted in lifesize (like Calendaring, Icon Monitoring,  Directory etc). Also ensure TCP port 443 is allowed for these IP’s   IP Address Service Hosted 54.68.233.232 / 52.37.153.208 nucleusproxy.lifesizecloud.com   you can whitelist nucleusproxy.lifesizecloud.com or nslookup…
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jsaylor
How to enter SSH commands for Icons is a somewhat routine question we are asked here in Support, so I figured I'd put together a simple post regarding where to find the commands, and how to enter them. This post will not cover accessing the unit over SSH, only where to get the commands, and how to enter them.   TLDR: In the rbsh> prompt, ignore…
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akrishnamohan
From the WebUI of the Lifesize Endpoint Icon - 600, you can control the Audio Settings.   Logon to WebUI of Icon 600 from your system browser (https://ICON_IP_ADDRESS) Username/ Password: support   Go to Preference tab > expand Audio > drop-down Video call Output Choose Phone - to get audio output on Lifesize Phone device. Choose HD Out - to get…
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behappy
How to force an Icon to register to a specific node?   NOTE: This information should only be used for diagnostic purposes as directed by a Lifesize Support technician.   Log into web interface of the Icon using the following credentials: Username: support Password: support   There will be a new "Support" tab. From there you'll access the…
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nrajurkar
Issue: While login Cloud Client shows message "Configure a web proxy to sign in to the service" even if port 35061 TCP and 443 TCP are opened on Firewall.   Analysis: This message should appear only when port 35061 TCP and 443 TCP are closed on customer Firewall.   Troubleshooting: Step-1: Verify if these ports are open from customer PC: Open…
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