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nrajurkar
Issue: While login Cloud Client shows message "Configure a web proxy to sign in to the service" even if port 35061 TCP and 443 TCP are opened on Firewall.   Analysis: This message should appear only when port 35061 TCP and 443 TCP are closed on customer Firewall.   Troubleshooting: Step-1: Verify if these ports are open from customer PC: Open…
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behappy
  SSH into the Icon using admin/admin as the default username & password At the rbsh prompt, enter data upgradeStart "http://cdn.lifesizecloud.com/Icon/firmware_filename", 0 where the firmware_filename is the exact filename of the firmware you wish to upgrade, eg LS_RM3_3.1.1.2112.img  
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nrajurkar
Purpose of this document is to provide a guideline for customers who wish to setup ICON unit, but don't have local IT support where these devices are physically located.   Assumptions: The person or persons following this procedure are already are familiar with the operation, administration and maintenance of Lifesize Icon series video…
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asampathkumar
IDP: AD FS   Issue: When customer configure details on Lifesize Manage Console for SSO and click on "Test", Error message appear "Failed to complete the configuration. Verify your settings and try again.  Error Reason: The Email Attribute configured on cloud is missing in SAML response from your identity provider"   Analysis: Lifesize server…
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nrajurkar
1) SSH to ICON using Putty (Username: admin and Password: Default password is admin. Else put password configured by VC admin on ICON). 2) Command: clish 3) Command: get cloud directory  
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nrajurkar
If customer by mistake uploaded incorrect X.509 Certificate on ICON unit, Web UI of ICON unit won't be accessible.   Remove incorrect X.509 certificate from ICON unit using below steps: 1) SSH to ICON unit using Putty: ssh admin@icon_IP    (Ex. ssh admin@10.20.30.40) 2) Put Password: (Default password is admin. Else put password of user "admin"…
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nrajurkar
Lifesize unit contact FQDN software.lifesize.com to fetch maintenance license. IP address of software.lifesize.com is 50.59.87.39 Lifesize Unit send request to IP 50.59.87.39 towards port 80 TCP to fetch License.   If IP address 50.59.87.39 and TCP Port 80 is blocked on customer Firewall, Lifesize Unit won't be able to fetch Maintenance…
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tdodson
IMPORTANT NOTES: This is a Bash script. Bash scripts must be run in a Bash shell. So this document primarily covers how to install Cygwin on windows only so you have access to a Bash Shell. If you are already familiar with BASH please disregard the information below and simply run the script. You can download it HERE. Alternatively, if you would…
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akrishnamohan
We at lifesize (strongly) recommend to your Endpoints (Icon Series / 220 Series) to be on the latest firmware version, as this helps overcome bug fixes and overall Product improvement.   How does the firmware update happens on the Cloud Registered Endpoints?   Firmware update is pushed to the endpoint from cdn.lifesizecloud.com If you network…
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akrishnamohan
You can add multiple e-mail domains with your SSO configuration. After configuring SSO with the primary domain, please raise a support request with lifesize with the other domain names to included. One of your engineer will complete the request with-in 24 hours.
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