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rick
The Lifesize Phone HD has a diagnostics test built into the phone itself that tests the on-board features. You may be asked to run the  diagnostic test to if a microphone, speaker or component that has gone bad. Swipe left on the touch screen to get to the System Tab   Tap the System Tab , then tap the Health Tab   Scroll down and tap…
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rick
The Lifesize Generation 2 phone has a diagnostics test built into the phone itself that tests the on-board features. You may be asked to run the  diagnostic test to if a microphone, speaker or component that has gone bad. Swipe left on the touch screen to get to the System Tab Tap the System Tab , then tap the Health Tab Scroll down and…
in Knowledge Base
rick
  There are times when the Generation 2 phone will go into a state where it will not initialize completely after a reboot or when moved. The first step in troubleshooting the issue is to re-seat the Lifelink cable. The Lifelink cable can be a bit temperamental and re-seating the cable can help resolve this issue. You may also need to try another…
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akrishnamohan
If you observe Robotic Noise during a call via the Lifesize Cloud client, it appears the Microphone input captured by the Lifesize Cloud client on the far end participants system is failing.   You could try the below steps before approaching our Support Center.   Right click on the speaker settings on the bottom right of the desktop Click on…
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behappy
How to pair 220s to Cloud without resetting the codec Note: 220s must be on version 5.0.7 or higher.   Procedure:   Log in via SSH (default password for auto is lifesize) You can check current status by sending get lscloud enable Enable Cloud pairing by sending set lscloud enable You must exit SSH session and reconnect Find pairing code…
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tdodson
NOTE: This script expects the 220 to have default credentials. DISCLAIMER: At this time, Remote Pairing is not officially supported by Lifesize. Use at your own risk.   1. Install Cygwin at the links below: 32 bit: Click Here 64 bit: Click Here   2. During the installation, be sure to search for openssh and expect (shown in the screenshots…
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jsaylor
This document will show you where to add manual entries for your UVC Platform's address book, and provide you with examples of where to put the information in your units.
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wolfgang
If you dial an Acano meeting room from a Cloud client, the call is not fully encrypted, only the call leg between Cloud client and Cloud server, but not between Cloud server and Acano.   Solution: Use "sips:user@domain.com" for forcing encrypted calls.
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michaelt
You may experience an issue attempting to access the Web interface of the 220 series. If so, below should help you allow access to the system.   1. Open Google Chrome 2. Open Settings 3. Click "Show Advanced Settings" 4.Scroll down to the Network section and click on Change proxy settings... 5. Select the Advanced tab. 6. Scroll down to…
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michaelt
I have setup calendar integration with Office 365 and my Icon.  Appointments are showing up on the Icon calendar but I am not getting an alert when the meeting starts.  What is going wrong?   The Icon generates the meeting information from the URL included in the body of the invite.  To ensure this information is transferred to the Icon properly…
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