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gman
When calling between the Icon systems and the older Sony PCS systems (such as the PCS-G50) you may experience one-way video in the call; the Icon system receives the video stream from the PCS okay, but the PCS doesn't seem to be receiving video from the Icon.   Although the Sony PCS series are not officially supported as tested interoperable…
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skythespy
Sometimes we need to determine the reason why a particular user or device is experiencing call quality concerns. Generally this is something on the local network. Even if it's not, this is a good place to sanity-check. Lifesize CLOUD keeps a historical record of the 'average call statistics per call' for each *REGISTERED* user and device. You…
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sallen
I have created a couple scripts to help with adding local favorites to the Lifesize Icon   Running these scripts will require Terminal (Mac), Cygwin (Win) or any another Linux environment. (Instructions for setting up Cygwin can be found here: Remote Pairing for 220 Units )   Please consider these scripts "as is".  Feel free to use them as a…
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skythespy
This is something you can try if you are having problems with your video image using the CLOUD installable-thick-client. Some video-cards simply don't work well with our hardware acceleration software via the CLOUD thick-client. You can disable this 'hardware acceleration' functionality from the CLOUD software side by doing the following>    …
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rick
The Lifesize Phone HD has a diagnostics test built into the phone itself that tests the on-board features. You may be asked to run the  diagnostic test to if a microphone, speaker or component that has gone bad. Swipe left on the touch screen to get to the System Tab   Tap the System Tab , then tap the Health Tab   Scroll down and tap…
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rick
The Lifesize Generation 2 phone has a diagnostics test built into the phone itself that tests the on-board features. You may be asked to run the  diagnostic test to if a microphone, speaker or component that has gone bad. Swipe left on the touch screen to get to the System Tab Tap the System Tab , then tap the Health Tab Scroll down and…
in Knowledge Base
rick
  There are times when the Generation 2 phone will go into a state where it will not initialize completely after a reboot or when moved. The first step in troubleshooting the issue is to re-seat the Lifelink cable. The Lifelink cable can be a bit temperamental and re-seating the cable can help resolve this issue. You may also need to try another…
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akrishnamohan
If you observe Robotic Noise during a call via the Lifesize Cloud client, it appears the Microphone input captured by the Lifesize Cloud client on the far end participants system is failing.   You could try the below steps before approaching our Support Center.   Right click on the speaker settings on the bottom right of the desktop Click on…
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behappy
How to pair 220s to Cloud without resetting the codec Note: 220s must be on version 5.0.7 or higher.   Procedure:   Log in via SSH (default password for auto is lifesize) You can check current status by sending get lscloud enable Enable Cloud pairing by sending set lscloud enable You must exit SSH session and reconnect Find pairing code…
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tdodson
NOTE: This script expects the 220 to have default credentials. DISCLAIMER: At this time, Remote Pairing is not officially supported by Lifesize. Use at your own risk.   1. Install Cygwin at the links below: 32 bit: Click Here 64 bit: Click Here   2. During the installation, be sure to search for openssh and expect (shown in the screenshots…
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