In order to collect as much info as possible, the Log level has to be raised to Verbose before the Problem Reporting and restored to Normal once finished
- Log into the UVC ClearSea Server.
- Go to "MAINTENANCE" ->"Problem Reporting".
- Follow the Wizard
Be sure to start replicating the issue AFTER the pressing the "Start" button in the Wizard.
•Avoid capturing more calls than required to reproduce the problem.
•If possible, stop normal service to avoid background calls.
•If the problem is not related to encryption, then be sure to DISABLE encryption.
•If the issue is related to media (bad video, no audio, no video …) be sure to wait at least 10 seconds after the problematic call have been connected, so to include enough media packets in the capture.
Once you have finished replicating the issue, be sure to press the “Stop” button in the Wizard.
At the end of the Problem Report procedure, you will be able to download the PR zip archive. The name of the file is: SERVERGUID_ClearSea-YYYYMMDDHHMMSSmmm.zip