Collecting Cloud Diagnostics

Document created by tlindsey Administrator on Jan 27, 2015Last modified by abinash on Dec 6, 2018
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Application Diagnostics

In the event you must engage support to troubleshoot an issue or get clarity on a question or concern, you may be asked to obtain a diagnostics file and send to support for review. The diagnostic tool is built into the application and can be retrieved at the click of a button from the help menu on desktop/laptop, and from the ‘settings’ menu on mobile.

     

 

Mac

collectDiagnostics.png

PC

diags.png

iOS

Not yet available as a button, please contact support for assistance with gathering logs on this device.

Android

Screenshot_2014-12-15-12-00-52-1.pngScreenshot_2014-12-15-12-01-02-2.png

 

End of Life for the Legacy Desktop App

 How to collect Diagnostics logs from New client:

 

From MAC PC:

 

From Windows PC:

 

Also you can refer to : Collect logs for Lifesize Cloud WebApp Issues

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