How to get a complete log of the ClearSea desktop client 8.docx

File uploaded by behappy Support on Apr 8, 2015
Version 1Show Document
  • View in full screen mode

How to get a complete log of the ClearSea desktop client 8.2

When reporting an issue or a crash of the ClearSea desktop client it is strongly recommended to provide supporting engineers with a complete client log created while reproducing the issue or the crash.

OSX

  1. download attached ‘unilog_osx.cfg’ log configuration file
  2. rename it unilog.cfg
  3. copy the unilog.cfg file into the ~/Library/Application Support/ClearSea/cfg folder
  4. run/restart LifeSize ClearSea application
  5. find the produced output.log log file into the ~/Library/Application Support/ClearSea/log folder

 

  Windows 

  1. download attached ‘unilog_win.cfg’ log configuration file
  2. rename it unilog.cfg
  3. copy the unilog.cfg file into the %APPDATA%\Dylogic\ClearSea\cfg folder
  4. run/restart LifeSize ClearSea application
  5. find the produced output.log log file into the %APPDATA%\Dylogic\ClearSea\report folder

 

 

  How to get crash dumps of ClearSea desktop client 8.2 

When the client crashes it produces crash dumps/reports that can be useful to understand the reason of the crash: when providing supporting engineers with crash dumps/reports it is mandatory to also include the complete log file produced when reproducing the crash.

OSX

OSX automatically creates crash reports when an application crashes: they are presented to the user in textual form as soon as the crash happens. If the crash report has not been saved when occurring, it can be retrieved at a later time using the OSX Console application, under the Diagnostic and Usage Information : User Diagnostic Reports as a ClearSea_<timeAndDate>_<systemID>.crash file.

Windows

The Windows desktop client version produces crash dumps only when it is already producing a complete log file. Depending on OS security and UAC configuration, crash dumps can be found into one of the following folder

  • %PROGRAMFILES(x86)%\LifeSize ClearSea\bin
  • %LOCALAPPDATA%\VirtualStore\Program Files\LifeSize ClearSea\bin
  • %LOCALAPPDATA%\VirtualStore\Program Files (x86)\LifeSize ClearSea\bin

Outcomes