Lifesize Cloud App for Windows 8.1: Clicking on Email launches a web browser instead of Outlook.

Document created by rick Support on Apr 19, 2015
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Lifesize Cloud App for Windows 8.1: Clicking on Email launches a web browser instead of Outlook.

 

The first time you click the email button you are asked to choose what program you wish to launch when clicked. The options are web browser, Mail, Outlook, Look for an app in the store. Whatever you choose will change the MailTo protocol from that point forward. There is no option in the Cloud app to change it once it is selected. You have to go into the Windows settings to change it to something else.

InvitePage.JPG

 

Here is the walkthrough on changing the Mailto protocol back to the proper settings.

First, access the Charms side bar on the right of the computer.

  • Keyboard: press the Windows key + C.
  • Mouse: go to the bottom or top right corner of your screen, and then move your cursor up or down to access the charms.
  • Touch: swipe from the right edge of the screen towards center.

 

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Click on Settings then click on Change PC settings.

 

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Now Click on Search and apps.

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Then, click Defaults and scroll down to the bottom of the page and click on “Choose default apps by protocol.”

 

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Scroll down to until you get to MAILTO. You will notice that Google Chrome is selected.

 

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Click on the Google Chrome Icon, you will get a pop up window giving you the option to change default protocol back to Outlook. Click on the Outlook icon.

 

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If the MAILTO is showing Outlook as the default protocol, you are done. Issue resolved.

Open the Lifesize Cloud app and test. Clicking on Email should prompt Outlook to launch.

 

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Sincerely, Ricardo Colunga - Worldwide Global Support

rcolunga@lifesize.com

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