Lifesize Cloud App for Windows 7: Clicking on Email launches a web browser instead of Outlook.

Document created by rick Support on Apr 19, 2015
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The first time you click the email button you are asked to choose what program you wish to launch when clicked. The options are web browser, Mail, Outlook, Look for an app in the store. Whatever you choose will change the MailTo protocol from that point forward. There is no option in the Cloud app to change it once it is selected. You have to go into the Windows settings to change it to something else.

 

Click on the Windows Start button, type Control Panel in the area where is says search programs and files.  Click on Control Panel.

 

Click on Category and change to Small Icons.

ControlPanel.JPG

 

Click on Default Programs.

 

AllControlPanelItems.JPG

 

Click on Associate a file type or protocol with a program.

 

DefaultPrograms.JPG

 

Scroll down until you get to MAILTO.

 

MailToChrome.JPG

 

Double right click MAILTO.

 

ClickMailto.JPG

 

Select Microsoft Office Outlook and hit ok.

 

Win7Outlook.JPG

 

This should resolve the issue. Open Lifesize Cloud and click Email, Outlook should launch properly.

 

 

 

Sincerely, Ricardo Colunga

Worldwide Global Support

rcolunga@lifesize.com

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