Collect logs for Lifesize Cloud WebApp Issues

Document created by akrishnamohan Support on Mar 1, 2016Last modified by akrishnamohan Support on Apr 12, 2017
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Logs can help us debug an issue when you run into a problem with WebRTC, because logs note and capture information on how you use the app

 

While you are on Lifesize Cloud call, and you can face an issue with Video / Audio, camera / mic failed to detect, unable to sign-on, page not loading or Call disconnection, please collect the below logs, before raising a ticket.

 

Console Log: To monitor what happens in your computer's Chrome browser

Network log: To monitor what happens in your network

WebRTC Internals: To monitor the audio, video and other real-time communication features.

          (We also, recommend to collect WebRTC Internals, along with the above logs).

 

(NOTE: Except for WebRTC Internals, you can use the same procedure for collecting Console Log / Network Log on Internet Explorer - {IE})

 

Collect WebRTC Internals

 

  • Run a test call
  • Open a new browser tab in Chrome > type > chrome://webrtc-internals/ > Expand Create Dump > also check "Enable diagnostic audio recordings"  > click Download the PeerConnection updates  and stats data

  • A log file is download, please attach it to the case.


Collect Network logs:

 

To collect network logs for webapp.lifesizecloud.com Web App and save them to your computer, follow these instructions:

  • Open a Chrome browser window and go to Lifesize Cloud Web App
  • Right-click on the page and select Inspect. This will open Chrome Developer tools.
  • On the Network tab, select the Preserve log checkbox.

  • Right-click somewhere in the Developer tools windows and select Save as HAR with content.

  • The logs will be located in the folder you chose. File type will be .har.

 

Collect console logs

To collect console logs for webapp.lifesizecloud.com and save them to your computer, follow these instructions:

 

  • Right-click the browser page and select Inspect. This will open Chrome Developer tools.
  • Select the Preserve log checkbox.

 

  • Right-click anywhere on the Developer tools windows and select Save as..

 

 

  • The logs will be located in the folder you chose. File type will be .log.

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