Collect logs from WebRTC - only CHROME

Document created by akrishnamohan Support on Mar 1, 2016Last modified by akrishnamohan Support on Jul 21, 2016
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While you are on Lifesize Cloud call via CHROME, and if the call disconnects for unknown reason.

Please helps us collect the logs, before raising a ticket.

 

Open a new browser tab in Chrome > type > chrome://webrtc-internals/ > Expand Create Dump > click Download the PeerConnection updates  and stats data

A log file is download, please attach it to the case.

 

(NOTE:  If the issue is related to Audio, also check "Enable diagnostic audio recordings")

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