Unified Communications: The Future of IT / Article by Michael Helmbrecht

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CIOReview, Michael Helmbrecht (mhelmbrecht), March 18, 2016


Unified Communications: The Future of IT


Gartner’s 2016 CIO Agenda Report found that nearly 40 percent of CIOs consider themselves the leaders of digital transformation in their enterprise, and 34 percent are the innovation leaders. These are certainly daunting responsibilities; however, they present a number of opportunities.

When it comes improving business performance, collaboration – and easy, open, fluid communication – is critical. As it relates to the enterprise, we’re seeing the convergence of three notable trends.

  • First, the prevalence of Facetime, texting and chat on personal devices means that employees expect collaboration – and instant communication – to be ubiquitous and easy-to-use at work as well. 
  • Second, employees expect the way they work to be flexible and unconstrained by geographic boundaries. They want to talk with colleagues regardless of which office, which time zone, and what device they may be working on.
  • Third, CIOs want to address these work-from-wherever connect-across-everything demands, within the fiscal and practical realities of managing their operations.

Luckily for CIOs, unified communications can help meet all of these needs and functional expectations. Plus, UCaaS technology has evolved to provide a solution with a fraction of the complexity seen even just a few years ago. 


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