Backing up or copying your Lifesize Softphone contact list.

Document created by gman on Apr 15, 2016
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Backups are always good to have, and there are other reasons to be able to find the contact list in Softphone, such as moving it to a new colleague's computer so they don't have to build their own from scratch.

 

This is all relatively easy with LifeSize Softphone as the contact list is a single file, called "contacts.db" and you can find that file in the following places:

 

Windows:

  • Before version 8: %APPDATA%\DyLogic\Mirial\cfg\contacts.db
  • Version 8 onwards: %APPDATA%\Dylogic\ClearSea\cfg\contacts.db

 

Mac:

  • Before version 8: ~/Library/Application Support/Mirial/cfg/contacts.db
  • Version 8 onwards: ~/Library/Application Support/ClearSea/cfg/contacts.db

 

When you have found the contacts.db file, just copy it to any other location - your desktop or a USB stick for example, or add this file in to any backup jobs you have scheduled.  You can put the file on to a new computer in the same location and when you start up Softphone you'll find it loads the contacts list.

 

If you're not familiar with how to get to these rather odd-looking locations, it's easy to do:

 

Windows XP:

Click the Start button, then Run. In the run dialog that comes up, type "%APPDATA%" (no quotes) and press Enter. Windows Explorer will come up with the appropriate folder open, navigate in the usual way down through the DyLogic folder, and so on as specified above.

 

Windows Vista and Windows 7:

Click the Windows button, then in the "Search programs and files" field, type "%APPDATA%" (no quotes) and press Enter. Windows Explorer will come up with the appropriate folder open, navigate in the usual way down through the DyLogic folder, and so on as specified above.

 

Mac OSX:

Open Finder from the taskbar, and in the Finder menu click on "Go" and then "Go to Folder..." In the dialog that comes up, type "~/Library" (no quotes) and press Enter or click the Go button. The Finder window will now show the appropriate folder and you can navigate in the usual way down through the Application Support folder, and so on as specified above.

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