CLOUD desktop application - how to disable hardware acceleration

Document created by skythespy Support on Jul 27, 2016Last modified by michaelt on Jul 27, 2016
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This is something you can try if you are having problems with your video image using the CLOUD installable-thick-client.

Some video-cards simply don't work well with our hardware acceleration software via the CLOUD thick-client.

You can disable this 'hardware acceleration' functionality from the CLOUD software side by doing the following>



1) Launch CLOUD

2) sign in

3) hit SHIFT + F1


This should bring up a debug console that looks like this>



If you hit F3 at this point you will ask the system to force SOFTWARE RENDERING and you should see resulting text indicating hardware acceleration has been disabled>




If you're not confident in your steps thus far, please note F12 will reset everything back to defaults and you can try again.