Running the Generation Phone HD Diagnostics

Document created by rick Support on Jan 13, 2017Last modified by rick Support on Jan 13, 2017
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The Lifesize Phone HD has a diagnostics test built into the phone itself that tests the on-board features. You may be asked to run the  diagnostic test to if a microphone, speaker or component that has gone bad.


Swipe left on the touch screen to get to the System Tab



Tap the System Tab , then tap the Health Tab



Scroll down and tap the Phone Diagnostics Tab


Make sure the room is clear and not in a meeting, there is an audio test that can be a bit loud during the Diagnostic Test.



Make sure to take a picture of the screen if an error was returned as a result of the Diagnostics Test and update an existing case or create a new case online or by calling into support.



- Ricardo Colunga

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