Why Lifesize Unit unable to fetch Maintenance License ?

Document created by nrajurkar Support on Apr 24, 2017
Version 1Show Document
  • View in full screen mode

Lifesize unit contact FQDN software.lifesize.com to fetch maintenance license.

IP address of software.lifesize.com is 50.59.87.39

Lifesize Unit send request to IP 50.59.87.39 towards port 80 TCP to fetch License.

 

If IP address 50.59.87.39 and TCP Port 80 is blocked on customer Firewall, Lifesize Unit won't be able to fetch Maintenance License.

 

Resolution:

1. Make sure software.lifesize.com is getting resolved on customer DNS to IP 50.59.87.39

2. On customer firewall, port 80 TCP must open bidirectionally towards IP 50.59.87.39

3 people found this helpful

Attachments

    Outcomes