Why Lifesize Unit unable to fetch Maintenance License ?

Document created by nrajurkar Support on Apr 24, 2017
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Lifesize unit contact FQDN software.lifesize.com to fetch maintenance license.

IP address of software.lifesize.com is

Lifesize Unit send request to IP towards port 80 TCP to fetch License.


If IP address and TCP Port 80 is blocked on customer Firewall, Lifesize Unit won't be able to fetch Maintenance License.



1. Make sure software.lifesize.com is getting resolved on customer DNS to IP

2. On customer firewall, port 80 TCP must open bidirectionally towards IP

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