Icon Factory Reset via Display UI:
This is one of many ways to perform a factory reset on your Icon device.
In particular - this method will use the Lifesize remote control to navigate the on-display User Interface.
*please note a factory reset will wipe out all of your local settings*
First: select the right-most option from the top-most row of options 'System'>
Next: from the subsequent row of options, select the right-most option again 'Administrator'>
The default Administrator password from this menu option is '1234'
Assuming the password you entered was correct:
Finally: from the subsequent row of options, select the middle option 'Reset'>
Icon Factory Reset via Web GUI:
Step 1: To manually reset your Icon, browse to your unit's web interface by going to its IP address. You may see a notification that tells you the site is not secure. Bypass this using whatever method your browser offers.
Step 2: Once you are to the login page, login with the default login of support, with the password support as well.
Step 3: Once you are signed in navigate to the Maintenance Tab.
Step 4: In this tab, open the System Reset section and click on System reset.
Note: by the above process Icon device will be completely reset to default and need to re-configure the icon device from the beginning.