UPDATED | IMPORTANT NOTICE: macOS High Sierra (version 10.13)

Document created by elizabethh Employee on Sep 26, 2017Last modified by elizabethh Employee on Sep 28, 2017
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9/26/2017 UPDATE: This issue has been resolved.

 

This issue only pertains to the old Lifesize desktop app. The new Lifesize desktop app is fully compatible with macOS High Sierra 10.13.

 

For users of the old Lifesize desktop app who have already installed macOS High Sierra 10.13, you will need to download the Lifesize update via this link.

 

For users of the old Lifesize desktop app who have not updated to macOS High Sierra 10.13, you will get the update in the old Lifesize desktop app automatically. Please update the old Lifesize desktop app prior to updating to macOS High Sierra 10.13.

 

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We have discovered that customers who adopt macOS High Sierra 10.13 may not be able to launch the old Lifesize desktop app.

 

Our team is working on this issue, and an update will be deployed very soon. This update must be installed prior to updating to macOS High Sierra 10.13. Once resolved, we will also provide a link to download the update manually.

 

This does not impact Windows users or users of the new Lifesize desktop app.

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