on Jul 2, 2018Lifesize is releasing support for direct media in point-to-point calls on the Lifesize web and desktop apps. Starting today, we will slowly begin enabling customer accounts as a phased rollout.
When we have enabled your specific account with direct media, you will receive a banner notification in the admin console.
With this release, point-to-point calls using the Lifesize web and desktop apps will route media (audio, video and content) through your company’s network instead of relaying media through the Lifesize cloud-based service.
In February, we pre announced this release and provided important details regarding firewall changes required for customers with firewall policies in place. For more information about direct media or configuring your firewall, refer to the resources below.
- Pre announcement and details
- Direct media help page and documentation
- Firewall changes required for direct media support
This first phase of the direct media release will support point-to-point calls between the new Lifesize web and desktop apps. Support for direct media is not available for the old Lifesize desktop app. If you are still using the old desktop app, be sure to download the new app to take advantage of the bandwidth and latency improvements that direct media provides. Support for direct media on the Lifesize Icons will be available later this year.
If your network is not optimized for direct media or you have questions around network requirements, contact Lifesize support.