Phased Rollout for Client-to-Client Direct Media Complete

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on Jul 2, 2018•Last modified by jpruett on Oct 10, 2018

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The phased rollout of direct media support for point-to-point calls using the Lifesize web and desktop apps is now complete.

With direct media, point-to-point calls using the Lifesize web and desktop apps will route media (audio, video and content) through your company’s network instead of relaying media through the Lifesize cloud-based service.

In February, we pre announced this release and provided important details regarding firewall changes required for customers with firewall policies in place. For more information about direct media or configuring firewall settings, refer to the resources below.

This first phase of the rollout enables direct media support for point-to-point calls between the new Lifesize web and desktop apps. Support for direct media is not available for the old Lifesize desktop app. If you are still using the old desktop app, be sure to download the new app to take advantage of the bandwidth and latency improvements that direct media provides.

Direct media support will also be extended to the Lifesize Icon series later this year.

If your network is not optimized for direct media or you have questions regarding network requirements, contact Lifesize support.

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pete.shora

Apr 2, 2019 5:46 AM

Hi aetheridge,

When is direct media going to be released for the Icon's?

Thanks, Pete

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aetheridge

@ pete.shora on Apr 2, 2019 6:53 AM

Hi Pete,

Our new 4k cloud architecture supports direct media for Icons. Once an account is migrated over, this will be supported for that account and point to point calls will attempt to pass media directly when possible.

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pete.shora

@ aetheridge on Apr 2, 2019 7:05 AM

OK great, how do we know when customer's are/have been migrated though?

Are all new trials now using the new platform?

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kpinkham

@ pete.shora on Apr 2, 2019 9:39 AM

Pete, a quick check to see what platform an account is on would be to have just one site dial into a VMR. If you see yourself it is legacy, if you see a slide (that you are the only participant) it is new. I believe trials are still created on legacy.

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pete.shora

Apr 2, 2019 10:46 AM

Thanks Kevin, that's useful to know, but are we able to get dates on which accounts are being moved over on which dates?

As there are interop issues between the two platforms, doing demo's/test calls with 600's and 700's on different accounts is not the most reliable, so knowing who's on what will help us no end. It'd also be good to know when our demo account is going to be moved across, so we can put our 700's on the same account, and actually call between them!

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6 Comments

shivani.gharve@zeromiles.net.in Mar 29, 2019 7:12 AM
helpful
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pete.shora Apr 2, 2019 5:46 AM
Hi aetheridge,

When is direct media going to be released for the Icon's?

Thanks, Pete
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- aetheridge @ pete.shora on Apr 2, 2019 6:53 AM
  Hi Pete,
  
  Our new 4k cloud architecture supports direct media for Icons. Once an account is migrated over, this will be supported for that account and point to point calls will attempt to pass media directly when possible.
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  - pete.shora @ aetheridge on Apr 2, 2019 7:05 AM
    OK great, how do we know when customer's are/have been migrated though?
    
    Are all new trials now using the new platform?
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    - kpinkham @ pete.shora on Apr 2, 2019 9:39 AM
      Pete, a quick check to see what platform an account is on would be to have just one site dial into a VMR. If you see yourself it is legacy, if you see a slide (that you are the only participant) it is new. I believe trials are still created on legacy.
      Like • Show 0 Likes0
      Actions
pete.shora Apr 2, 2019 10:46 AM
Thanks Kevin, that's useful to know, but are we able to get dates on which accounts are being moved over on which dates?

As there are interop issues between the two platforms, doing demo's/test calls with 600's and 700's on different accounts is not the most reliable, so knowing who's on what will help us no end. It'd also be good to know when our demo account is going to be moved across, so we can put our 700's on the same account, and actually call between them!
Like • Show 0 Likes0
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Phased Rollout for Client-to-Client Direct Media Complete

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