Now Available: Changes to Joining a Meeting from Google Chrome

Document created by aetheridge Employee on Aug 6, 2018Last modified by jpruett on Oct 17, 2018
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In order to improve the experience of joining a meeting for Lifesize desktop app users, we are making a change in the join flow for Google Chrome™. We have found that most users, who have the Lifesize desktop app installed, would prefer to default to using the desktop app when joining a meeting.

 

With this update, if you join a Lifesize meeting through the join url call.lifesizecloud.com/extension AND Chrome is set to open as your default browser AND you have the Lifesize desktop app installed and open, then your call will launch using your Lifesize desktop app.

 

If you do not have the Lifesize desktop app installed, or if you have it installed, but closed, your call will continue to launch in your Chrome browser using the Lifesize web app.

 

You may still access the Lifesize web app directly https://webapp.lifesizecloud.com using your Chrome browser. Meetings joined from within the Lifesize web app will continue to launch in the web app.

 

For more information about browser support, refer to our product help page. If you have any questions about these changes, please contact Lifesize support or leave a comment below.

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