Third-party endpoints registered to lifesize GK fails to dial calls.

Document created by akrishnamohan Support on Aug 27, 2018Last modified by akrishnamohan Support on Aug 27, 2018
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Confirm your Cisco / Polycom Endpoint shows successfully registered to specific Lifesize GK IP. 

Confirm your Firewall DO NOT have H323 inspection enabled. Alway best recommended to disable this feature to avoid call drops / jitter and packet loss.

(For e.g: if this is a cisco ASA firewall, please refer  H323 Inspection)

Ensure the recommended ports are allowed from your Network : Third-party device registration


If still unable to place calls, attempt a call from your registered endpoint and open a Lifesize Support Request



If this is your Cisco Endpoint, from the Cisco Device WebUI,

         Maintenance > System Logs > click Start Extended Logging > select Include a full packet capture

Attempt to place a call. followed by the call failure, from the Maintenance > System Logs > click to Stop Extended Logging, followed by click extendedlogging.pacp to download the file and attach to the Lifesize Support Request.