URGENT: Google Chrome Webapp and Lifesize Share Notification

Document created by cmcclure Administrator on Sep 14, 2018
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Hello and happy Friday,

 

This proactively notification is to inform customers who are using the Lifesize Webapp product or Lifesize Share with Chrome version 69.  This version of Chrome asks users to accept new permissions after an update.  If a user does not accept permissions, the Lifesize extension is disabled.  While we are working on a fix, we have a few workarounds for you below.

 

  1. Webapp - Extension not loading: Please look for the exclamation point in the top right of the browser, click on it to enable the Lifesize extension.
  2. Share - Not able to screen share to share: Please reboot the share device and you will be upgraded to latest web package.

 

Our apologies for any inconveniences this may cause and please know getting a permanent solution is our top priority.

 

The Lifesize Team

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