This proactively notification is to inform customers in Germany who are using Lifesize Support Hotline number (00-800-5433-7493) to reach Support Team. You may get response like “This phone number is regional limited and from your area not reachable” when dialing Support Hotline number. This issue is not happening with all Telecom Providers but few. We have changed out new support lines across the globe, please use the support numbers listed below moving forward:
Below are three alternate ways to reach Lifesize Support Team:
1. Submit support ticket using URL: https://www.lifesize.com/en/support/contact-support
2. Send email to firstname.lastname@example.org with issue details. You will receive email response with support ticket number within few minutes.
3. Use "Live Chat" on URL: https://www.lifesize.com/en/support/contact-support
Our apologies for any inconveniences this may cause.
The Lifesize Team