Update & Action Required | New Cloud Architecture

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February 1, 2019 Update: We’re making great progress and will soon begin a phased rollout of the new architecture. The new architecture is designed to scale dynamically to always provide the best video conferencing experience for our customers.

To continue improving our service and keep up with the demands of our increasing growth, we are changing our IP address policy. Our new policy allows the Lifesize cloud service to change quickly without requiring customers to make frequent changes to their networking infrastructure.

Please review the attached document and adjust your firewall and DNS settings.

Moving to the new firewall and proxy settings as soon as possible will improve your overall experience, minimize any future changes and put the burden of port management on Lifesize.

Learn more about the benefits of the new architecture: Advance Notice: New Cloud Architecture

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Lifesize Internet Access Requirements_020119 (1).pdf249.9 KB

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thanks for sharing

We want information on the port and FQDN necessary for each service used by customers, we need information on pages 34 to 57 of the following documents.

https://community.lifesize.com/docs/DOC-1614-lts-6-reference-documentation

Would it be possible to send us like this document?

1 person found this helpful

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cmcclure

@ hikarukobayashi on Feb 19, 2019 8:34 AM

Hello Hikaru,

Could you please clarify what document you are looking for? You are able to directly download both the document here as well as the one in your link. For further clarification on these documents yshinmen can go over your questions with you.

1 person found this helpful

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ireks_vc Feb 25, 2019 1:46 AM

Could you please provide us a date, till we should have performed the migration to the new infrastructure?

For my understanding, both environments are currently driven parallel.

Are there any schedules to disable the old DNS-settings?

Thank you in advance for a short feedback.

Greetings

Alex

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cmcclure

@ ireks_vc on Feb 25, 2019 11:39 AM

Hello Alexander,

We are currently moving through waves of migrations onto our new infrastructure, You should receive a notice two weeks in advance before your account is migrated. This information should be provided by you Lifesize Customer Success Manager.

1 person found this helpful

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6 Comments

meenakshi Feb 9, 2019 5:04 AM
thanks for sharing
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hikarukobayashi Feb 18, 2019 4:25 AM
We want information on the port and FQDN necessary for each service used by customers, we need information on pages 34 to 57 of the following documents.
https://community.lifesize.com/docs/DOC-1614-lts-6-reference-documentation
Would it be possible to send us like this document?
1 person found this helpful
Like • Show 1 Like1
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- cmcclure @ hikarukobayashi on Feb 19, 2019 8:34 AM
  Hello Hikaru,
  
  Could you please clarify what document you are looking for? You are able to directly download both the document here as well as the one in your link. For further clarification on these documents yshinmen can go over your questions with you.
  1 person found this helpful
  Like • Show 1 Like1
  Actions
ireks_vc Feb 25, 2019 1:46 AM
Could you please provide us a date, till we should have performed the migration to the new infrastructure?
For my understanding, both environments are currently driven parallel.

Are there any schedules to disable the old DNS-settings?

Thank you in advance for a short feedback.

Greetings
Alex
1 person found this helpful
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- cmcclure @ ireks_vc on Feb 25, 2019 11:39 AM
  Hello Alexander,
  
  We are currently moving through waves of migrations onto our new infrastructure, You should receive a notice two weeks in advance before your account is migrated. This information should be provided by you Lifesize Customer Success Manager.
  1 person found this helpful
  Like • Show 1 Like1
  Actions
shivani.gharve@zeromiles.net.in Mar 31, 2019 11:43 PM
helpful
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Update & Action Required | New Cloud Architecture

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