New Email Invite for "Call me on Lifesize Cloud"

Idea created by chris.frace Partner on Apr 1, 2015
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    Score9
    • adarragh
    • ryanf404
    • nzircher@perryprotech.com
    • jgonzalez
    • brysenkarnik
    • dalejr03
    • mleib
    • smegleo
    • cpeters01

    Lifesize,

     

    I'd like to suggest an improved "Call me on Lifesize Cloud" message for the following reasons:

    • It's slightly unclear when clicking on the link below.
    • "Extension" and "Dial String" are used interchangeably. It's often confusing to prospects or clients that login via a Guest User. They ask "What is the dial string? How do I find it?"
      • My answer is often... "It's the last 6 digits of the link I sent you with the Subject "Call me on Lifesize Cloud".
      • Or... "Your Dial String is the same as your Extension".
      • It seems Lifesize should pick one word "Extension" OR "Dial String" OR "[NEW TERM]"
        • Lifesize has an opportunity to rebrand the term and set itself apart from the traditional long dial strings and PIN with a # at the end.
        • It would make sense to stray away from "Dial String" and use a term like "Extension" or "Caller ID" or...
    • It also seems unclear how to use the Web Browser with the new "manage.lifesizecloud.com" URL if you aren't using Chrome or other supported browsers.
      • "Connect" and "Download" are the same thing when using Safari, which can confuse the prospect, client or guest as well.
      • When signing on with Safari, I would suggest Lifesize have a message saying "Connect to Lifesize Cloud from your browser." We support Chrome, Mozilla, etc. or just supply the icons so prospects / clients / guests know they have an alternative to use a web browser over installing the app. This is most helpful for guests that are brand new to Lifesize or customers of Lifesize that send invitations to their client guests.

     

    Current Message:

     

    Call me on Lifesize Cloud

     

    View dialing options or install the app:

        https://manage.lifesizecloud.com/#/call/123456

     

    Join as an audio only caller:

        US: +1(512)489-3100 extension 123456

        International numbers: https://manage.lifesizecloud.com/#/numbers

     

    Suggestions for Improving the Message:

     

    Call me on Lifesize Cloud by clicking on the link below. You may install the app, or use a web browser:

        https://manage.lifesizecloud.com/#/call/123456

     

    The "extension" / "dial string" to the person or room you are calling is: 123456

     

    Join as an audio only caller:

        US: +1(512)489-3100 extension 123456

        International numbers: https://manage.lifesizecloud.com/#/numbers

     

    I hope this helps!

     

    Chris