Simple Contact Center functionality can serve companies internal demand (as IT) as well as reaching incredible customer experience for SMB (Not targeting full CC market).
- Featuring one cloud extension number per cloud account to reach a defined group of users.
- Cloud users can sign in as agent. An agent can set himself as busy or available. That may be reached by only entering a special meeting room.
- Customers call in via WebRTC.
- A call to a Cloud contact center extension should call the agents that are signed/available in cyclic mode.
- Calls are distributed to agents that are not on other calls.
- When agents are all busy calls should be queued on video attendant text messaging(music and customized video can be optional).
- When call is queued customer may decide to leave a recorded video message with a contact number for later reach.
Companies may expose CALL ME button powered by Lifesize on their web sites.