When joining a call, even if all the participants are Japanese, IVR is always English.
As part of localization we should have this audio messages localized as well.
I've just had the same request for the IVR messages going through our PSTN gateways worldwide. It would be good idea to have them localised.
If I call the french local number I'd hear the IVR messages in french.
A further, but minor change for the UK & Ireland would also be changing the wording that refers to "#" as "pound" in the current audio IVR prompt. In the UK the "#" is known as "hash", as "pound" would refer to the currency unit "£", so localisation of the prompt is also desirable in from the UK PSTN dial-in number also.
I remember when the IVR lady for UVC clearsea always said Hash, now the problem is reversed. The British lady did sound more proper though.
Just had the same conversation/request with an Italian customer.
For EMEA, where small business is still a big market, this would be really beneficial.
We're working on a new project in France who is also requiring that when dialing a French PSTN number to join LS Cloud we have the IVR in french language. Is there any advancement on this topic?
Not at this time.
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