It will be great, for Lifesize Cloud reseller, to have access to our customers cloud management.
It can be very usefull when deploying Icons or to check our customers usage
I was going to down vote this, but I'll throw this question out here instead...
Why not request, from your customers, that they create an admin account for you?
I have no problem with our reseller having access to our Lifesize Cloud management dashboard/environment ONLY if we(the customer) explicitly grant access for them.
Eric, you are right that we recently added the ability for a customer to give their partner the ability to act as an admin in their account based on the requests like the one above. I think there is great value that a partner can add in a Cloud account, but I agree with you that it should be the choice of the customer rather than a default setting from Lifesize.
Thomas, we provide partners with the ability to see account subscription utilization, expiration, etc via Salesforce.com.
How does the customer give the partner admin rights? I have been asking customers to create an account for me so I can assist with admin functions.
I would also like this. I have asked some of our customers to add me as an admin to facilitate installation of their Icons, but there are two issues with that:
As a workaround I let them add me on a generic email address temporarily, but this can be quite a hassle for some of them.
My suggestion: Since there is already a link between the company who sold the solution and the customer (salesforce), wouldn't it be possible to flag our email address in the Cloud so that when a customer allows their partner/reseller as administrator, we just receive a notification that we are now admin for customer xyz. We shouldn't even show up in their directory.
For security purposes, I think we should show up in their directory. They should know all that have access to their systems.
The key is to not have administrators count against their user license limit.
There may be GDPR concerns as well with this idea.
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