This used to work but no longer does. Not being able to enable recordings remotely from an icon is a support nightmare. Is there a reason why remote recording from the web interface was removed?
Just following up on this, I have verified that the icon web interface does not appear to display that a recording is even in progress. This is definitely odd if it was designed that way. Not that I would do this but say I wanted to upgrade firmware on an endpoint that appeared to not be in use. If the web interface is not reporting any information back to me that a recording is currently taking place, I could really ruin someones day by mucking around with their endpoint while a recording is taking place. I haven't tried it but I'm hoping a warning would pop up if I tried sending new firmware to it.
Just tested this on my Icon running 2.9.0 and was able to initiate a recording from the web UI but only when in a call.
Just to add further to kpinkham's comments above, I think this "Idea" might need some further clarification. I've also just tested on the latest Icon software build v2.10.0(1981) and can confirm the following...
It's not possible to initiate a recording from "Call Manager" on the web UI when using Lifesize Cloud Amplify, as the record button does not appear, either in a call or not...
By contrast, when the Lifesize Icon is setup to record to Lifesize UVC Video Center, the button to initiate record does appear in the web UI under "Call Manager" during a call. See screen shot below...
I think rather than requiring the ability to initiate a recording from the Icon web UI period. It's a matter of tweaking the web UI to allow recording to Lifesize Cloud Amplify as well as UVC Video Center from the "Call Manager".
It seems like we're missing a piece of functionality for Amplify, but otherwise this should work for UVC Video Center users, when recording live calls. This said, Jon's comments about out-of-call recording (to either Amplify or UVC Video Center) is still valid as this doesn't appear to be possible.
Lifesize SE - UKINE region.
Well said and explained...I just don't get the thought process as to why the record button only appears if you initiate a call first. We do several out of call recordings and have run into problems now and then when quickly logging into the web interface and clicking a record button would be really convenient. Whats even more puzzling to me is why the Web UI doesn't report that a recording is in progress. This makes maintenance a bit challenging, let say I want to push firmware to an endpoint through the UI, I would have no idea if its in use or not if someone is just doing a local recording. I haven't tested this but perhaps a warning is sent before pushing the firmware but if I was a betting man, I'm guessing it probably doesn't. I would just like an answer either was as to whether this is being looked into, if its possible or if nothing is going to be done about it and if there is a reason for not doing it.
Yes our client also required this.
This is an absolute no brainer for us. I could understand from a privacy perspective some being concerned about enabling a remote recording from the web interface but if properly secured the risk is quite low of unauthorized recordings from the web UI. Even still, one would need a recording key to start the recording and also need access to Video Centre to watch/download the material. Just to give an example of why this would be extremely helpful....Last month we held a series of higher level events that needed to be recorded. Unfortunately we had a brief power surge in that area of campus that forced our system to reboot. I received an email to let me know the recording stopped. If local recording was available in the UI, I could have started the recording within seconds instead of trying to remember the CLI command to start a recording. No sooner after walking across campus to start the recording in person did I receive a second email letting me know that the same thing happened again. Not being in the office, my options were either fumble around with an ash app on my phone or walk back over to the room to start things up. By the time I returned I was told not to bother because the meeting was almost finished. I have never been given a straight answer as to why remote recording is only available when a call is taking place and why local recording is not allowed. I created this idea quite some time ago and it seems to be stuck in "in consideration" with no real idea if this is something seriously being considered or not. I know there are many legitimate ideas created on a daily basis but it would be nice if stale ideas were updated. It just looks like customers are being ignored when they submit ideas which makes me wonder if it's even worth taking time to create them. I also don't have a lot of confidence in the vote UP/Down system. There are some really good ideas on here that get no traction and even the ones that do, don't seem to get implemented anyways.
Has there been any movement on this? I'm getting recording requests all the time at odd times, many in the evening now. It would be much more efficient to remotely enable a recording using the web interface instead of having to physically go to the room to start a recording for someone. Explaining to the client how to start a recording is a non starter for us. We have thousands of employees here and they are often first time users of this technology who never want to touch anything.
Jon, I just pinged Product about this and they are not currently working on this request. That does not mean it will not be, then I would mark it as such, but currently it is not actively planned. I know that is not a good answer for you, but are you able to create a VMRs for these recordings? If you created VMRs for the recordings, you could join the call and start the recording remotely, I believe.
Retrieving data ...