Lifesize Sales Engineer opening this Idea on behalf of a customer in Spain (Bankia).
Customer needs the Icon to support tunnelled calls over TCP 443 and to do those calls over a Web Proxy.
Today Icons do not support tunnelling nor proxy traversal.
I wholeheartedly agree that while we normally recommend UDP connectivity to achieve the lowest latency possible for RTP media, being able to make a connection over a restrictive network is essential in some verticals.
This capability would also be useful for all Lifesize partners and sales teams who're regularly perform on-site customer demonstrations with Icon systems. Great suggestion.
I agree as well - however it would make sense to have an on screen indication that the call is being tunnelled - then if the customer/demo sees issues with quality then the recommendation to open all relevant ports can be made to alleviate the problem.
Good point, Jason. That's what we're doing today on the Cloud clients.
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