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Information about connecting 3rd party conference hardware to lifesize meetings

Question asked by danatraymond on Jul 17, 2017
Latest reply on Jul 24, 2017 by

I'm new here so not sure if I'm asking this in the right place or not.  We have 5 Polycom systems that need to connect to Lifesize Cloud Meeting rooms.  All are behind one firewall which resides at our headquarters, and all 5 polycoms are connected across our various regions on a private MPLS network.  The Polycom HDX will actually connect to the Lifesizecloud, but it takes 5 to 8 tries before it will stay connected.  The Polycom Group Series (models 300 or 500) will not connect.  If it matters, we have a Palo Alto firewall.


Is there documentation for how I can connect our Polycom systems to the Lifesizecloud meetings?  Will our environment be a problem (where all 5 units are behind 1 firewall so that port forwarding won't be so easy to configure?).


Or if I need to ask this question somewhere else at Lifesize please let me know.