I'm new here so not sure if I'm asking this in the right place or not. We have 5 Polycom systems that need to connect to Lifesize Cloud Meeting rooms. All are behind one firewall which resides at our headquarters, and all 5 polycoms are connected across our various regions on a private MPLS network. The Polycom HDX will actually connect to the Lifesizecloud, but it takes 5 to 8 tries before it will stay connected. The Polycom Group Series (models 300 or 500) will not connect. If it matters, we have a Palo Alto firewall.
Is there documentation for how I can connect our Polycom systems to the Lifesizecloud meetings? Will our environment be a problem (where all 5 units are behind 1 firewall so that port forwarding won't be so easy to configure?).
Or if I need to ask this question somewhere else at Lifesize please let me know.