How to recover/reset the admin username and password?
The password is hidden on the coroner file in the latest version of the codec software so recovering a password via this method is no longer an option.
If SSH is still enabled and the password has not been changed you can reset the password through command line. Otherwise a factory reset is the only option.
You can do a factory reset on the codec, and that will clear everything out including the password that's been set.
There's no option to recover the password without the assistance of LifeSize Support, but if you do want to do that, it's pretty straightforward - you send the support guys an email with a coroner file taken from your system attached, and ask them to extract the admin password from it, and they can do that.
Hi Steven, I have a Lifesize Team 200 equipment which I need to reconfigure since we are changing the IP and the IT who used to work at the office FORGOT THE PASSWORD :-(
Can you tell me how to do it via SSH?
I appreciate very much your time.
You can connect through SSH using a program like Putty. Log in using the default username auto and password lifesize
The command to change the password is: set admin password <new password>
The password can be an empty string, the numbers 0-9 and/or the symbols * and #. The password
is silently truncated to 16 characters.
Please let me know if you are having issues.
Hi Steven, thank you VERY MUCH for your quick response.
I did try SSH through "Terminal" in MacOS but it does not work... I access and asks for password and there I enter "lifesize" with no luck :-(
I wanted to do a reset without erasing all the preferences.. camera, etc...
One more question Steven,
Do you think I have to use the "Connecting through Serial Over USB" cable option?
Can you tell me if this worked for you?I have the same problem :-(
Sincere apologies for the delay Gabriela, I just stumbled back across this thread. I hope you found a resolution to the issue in the interim but if not I wanted to pick it back up.
If you're SSH-ing from mac terminal it'll look a little different in putty, you'll give the system the username at teh same time you supply the IP, and then you'll be prompted for teh password. So in terminal you would do:
you will then be prompted for the password which is "lifesize"
from there you should be able to supply the new password.
Sorry again for the delay!
I can through Putty terminal .
SSH PORT is ?
I believe it is 22 unless it has been changed. I use 22 on mine, sir.
But , If the internal ssh service is turned off
If the internal SSH service is turned off there is not an alternate port to connect.
You may still be able to connect via the serial / RS232 connection or re-enable SSH via the WebUI
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