customer ask about there should be an advance mode or super user mode for linux platform. does it exist in uvc console to provide more configuration option.
There's no root level access in to the underlying Linux OS through UVC, but what configuration is it that the customer wants to do that they can't do today? Perhaps we as a community will know of a way to do it, or we can ask for it in future.
just customer having difficulty on their own built VM server for multipoint and sip call.
their network and aged endpoinst are quite a messy, and they think they would have a deeper look and do a bit more for improvement.
Well, the most likely problem that they are facing with UVC Multipoint running on a VM server is resources, and most likely compute resources. The UVC capacity planner will be useful, and you can find that in the UVC Platform, or get to it on the web here: Lifesize Capacity Planner
For example, if they have 10 flex ports, and are not running any other applications on the UVC instance at all, they will need at least 34GHz of compute for VMWare or at least 38GHz for Hyper-V. This can't just be assigned, it also needs to be reserved to the UVC Platform.
Of course you also mention that they have some old endpoints, so it's possible that there could be interop issues there too.
Let us know how we can help further!
All the best,
the major problem at the moment is their hyper-v 2012 cannot assign more than 8vcpu, because their cpu is 4 cores only.
need to wait for the uvc 3.0 to come out.
their SIP server is only allow udp access, and the MP only has a few minutes of success registrar into it.
so only MP can dial out for SIP, but no multi SIP call like the VC ability. a ticket is opened.
So long as you have it in hand with the Support Team. Also - UVC 3.0 is out now.
Retrieving data ...