We are experiencing audio looping when attendees join meetings via their laptop. Has anyone experienced the same? If so, any recommendations to resolve this issue?
I always recommend that our users connect either a combo headset/microphone or at least a normal headphone/earbuds to the laptop when participating in phone calls/video calls. The feedback is likely resulting from the built-in laptop microphone (typically up near the webcam) picking up the audio coming from the laptop speakers, over and over and over. Using a headset will resolve this issue.
Eric's suggestion is good, and what I think most people do for privacy and clarity as much as anything else, but you can also check the computers sound drivers to make sure that they don't have anything like "3D Sound" or "SRS" or "Dolby Surround" type audio processing happening - these can both delay and change the sound output from the speakers so much that the echo cancellation routines can't recognise it any more as the output audio. You can also try flattening out any graphic equalizers, though this is less likely.
Thank you! We are also testing using Bluetooth devices for speakers to take on the road when visiting clients and need to video conference using laptops.
I will second the headset suggestion. It's not a cure-all. Sometimes the echo will still happen on headset and I've found that once an echo is introduced, it's tough to get it out of the call short of everyone disconnecting and reconnecting without it. I think there is some kind of echo formula applied or something.
Retrieving data ...