We made a reset in our ICON 600 and after we cant register our video in lifesize cloud.
Any ideia to solv this question?
Please have a look at the following docs/vids, I think they will help:
Pairing procedure for Icon 600_800 with Lifesize Cloud.pdf
[Video] Icon Pairing to Cloud - Step by Step
Steps to Pair Lifesize 220 devices to Lifesize Cloud
I hope you would have resolve the issue with the help of the documents shared in earlier post, if issue persist share the screenshot (initial setup stage) or sequence where it stop registering to Cloud.
While I am sure the documents address this - if you are sure the ip settings are correct (mask and gateway especially), check that you have DNS fields set or override them to a known dns server like google's 188.8.131.52 and retry.
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