AnsweredAssumed Answered

Issues connecting to Lifesize Cloud

Question asked by mkluge Partner on Jun 9, 2015
Latest reply on Jul 22, 2015 by mkluge



sometimes I got an error message when I start the app and try to sign in that it clould not connect to the server.

Pushing the register-button again doesn't solve the problem, but waiting a few minutes and then trying again is successful in most of the cases.

Once connected, there are no issues with the cloud.

But problem propably re-occurs when the app hasn't been running for a while and I try to sign in again.


This problem generally occurs since a few days, maybe weeks.

It is device and network independent (Windows PC, iPad, Company corporate network, private DSL, ...)


Is there probably an issue with one of the nodes in Europe?

I'm located in Germany.


Thanks for any helpful information!


Best regards,