AnsweredAssumed Answered

Icon 600 HDMI extender issue on firmware 2.4.x from 2.2.x

Question asked by johnosorio Partner on Jul 7, 2015
Latest reply on Jul 8, 2015 by fbazan

Hi All,

 

Good day! One of our client's Icon 600 has recently updated its firmware to version 2.4.x from 2.2.x. Since this update the HDMI extender (shown below) has stopped working. This is plugged in to the presentation DVI port of the Icon 600.

HDMI extender with issue.png

 

We tried a different model extender, the Atlona, and that worked (shown below)

 

HDMI extender working.png

 

Has anybody had any issues in regards to HDMI extenders for the Icon 600 series since the firmware update from 2.2.x to 2.4.x. Thanks team!

 

Best regards,

 

John Osorio

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