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Cloud - AV settings lost after the last 2 updates

Question asked by cpeters01 on Jul 24, 2015



So the last two updates I have received have necessitated a full resetting of the Camera, Mic and speakers on my computer. Is it really not possible to pull those settings when doing a simple update and re-apply them to the new version. My users will not do this and then run into issues with no mic or no speakers and need tech help which makes a meeting late or missed etc..I would really like this addressed.