asampathkumar

Icon 800/ 600 - Second Monitor not detected ( Black Screen )

Discussion created by asampathkumar Support on Sep 22, 2015

The symptom would be, the monitor works OK at 1080p60 using HDMI-HDMI ( Primary Out) , but no display at 1080P60 using DVI-HDMI cable ( Secondary Out ).

Issue is reported “only” when using Commercial Displays ( Samsung ED Series).

 

Workaround: Check If you are using DVI-HDMI with part number -551-00057-902 if yes please try replacing it with Part number - 551-00057-903 should resolve this issue.

                      Part Number Can be verified on the tag available on cable.

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