I have a customer that requres that all chats needs to be archived.
Is the chat history saved anywhere on the local computer? Is there a log file that can be extracted?
Another workaround here is to go to the chat conversation, right-click and then you can copy the whole conversation and paste it wherever you'd like (please note, this feature is natively available on the Windows Client. On a Mac you can right-click the text and copy that individually).
Hope this helps!
Chat history is stored centrally in the cloud. There is no 'export' chat history feature, but the chat history is visible in the Cloud apps.
Retrieving data ...