AnsweredAssumed Answered

Lifesize Cloud interoperability issue with Polycom HDX 7000 HD v3.0.6

Question asked by csaraiva Partner on Oct 26, 2015

Hi,

I'm looking for Interoperability info between Cloud and the rest of the world (like we use to have in the UVC Release Notes) but I haven't found anything so far...

One of my customer is currently trialling the Cloud with his Polycom HDX 7000 HD v3.0.6 and has experienced weird behaviors.

The Polycom v3.0.6 is an old software release dated in September 2013.

He no longer has Maintenance on those Polycom units and cannot upgrade to any more recent version.

 

When he connected his 4 Polycom HDX 7000 HD + his Icon 400 to the Cloud meeting,

 

* here is the view he got locally on his Polycom:

 

View from Polycom HDX7000 HD when connected to the Cloud meeting with 5p.jpg

 

* here is the view he got locally on his Icon:

View from Lifesize Icon 400 when connected to the Cloud meeting with 5p.JPG

 

Any help would be really appreciated.

Thank you!

 

KR, Cecile.

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