AnsweredAssumed Answered

Can't register Icon600 into Clearsea UVC on-premise after upgrading to 3.1

Question asked by Partner on Nov 11, 2015
Latest reply on Nov 13, 2015 by michaelt

UVC on-premise server with Clearsea/MP was upgraded from 1.3 -> 1.4.0 -> 1.4.4 -> 3.0 -> to 3.1.

After upgrade none of the customers Icon600s would register into Clearsea.

Anyone know why this is ?

The Icons are all on 2.0.0 firmware.

For some unknown reason my update to 2.6.1 would fail every time.

I spoke to Lifesize support but they didn't really know if there was a dependency to an Icons firmware and UVC 3.1

Then upgraded one Icon to fw 2.2.4 and the unit registered automatically....

Where is this mandatory dependency in regards to UVC and Icons ?

Anybody know as can't find anything in docs nor this forum.