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Video Issue with Lifesize Cloud and Polycom HDX 8000

Question asked by scool on Nov 18, 2015
Latest reply on Jan 4, 2016 by vgunther

We're having a video issue between our Lifesize Cloud Meeting Rooms and another college that's using a Polycom HDX 8000.  They can connect to the Meeting Room but they see no video of any participants in the Meeting Room as well as the rest of the Participants aren't able to see their Video or even a box that they exist inside the conference.  I'm just wondering is this is an incompatibility between the systems or something else.  Has anyone else seen this issue?