as the title, there are some contact had been saved in the favorites list, but it will be empty after a power off.
is there any setting i had missed?
I don't see any reason why that Icon would lose the favorites. Rebooting, even pulling the plug, should not cause it to lose favorites.
If the customer has AMS, please have them contact support, either through chat or opening a ticket here Lifesize Video Conferencing Support | We’re Here to Help! .
I cannot find release notes that mention this issue.
This is not normal behavior. Can you tell me the software version running on the device and how the Icon is being powered off?
We have seen mistakes where people choose the System Reset option instead of System Reboot or Sleep modes. A reset will take the unit back to factory defaults and would lose favorites.
checked with the customer, the firmware is LS RM3 2.2.3(117), quite old.
but is there any previous release notes has such issue? can't find all release notice now.
they had tried reboot and unplug power, both has the same issue.
sure not reset, since they didn't lose IP or other setting.
maybe we will do a firmware upgrade 1st,
the LS RM3 2.2.3(117) is listed in lifiesize page.
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