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lifesize cloud client display connect lost and can't see video

Question asked by zhaotandong Expert on Mar 22, 2016
Latest reply on Mar 23, 2016 by kpinkham

when our customer use cloud client and icon (register cloud), some time it display connect lost or they can connect,

but when it call other cloud client , it can't see video from other side. only black. i can see statistic, it didn't receive the package from the other side, all the package have been dropped.

what reason cause this issue?  the customer firewall is open from all our cloud point.

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