I set up the " Icon Custom Backgrounds" feature from the Lifesizecloud admin console, but I don't see it on all icon endpoints (just a few of them)
Could you explain me why?
This is not normal behavior. I would recommend opening a ticket with us here in support to address this further.
You can open a ticket using this link: Lifesize Video Conferencing Support | We’re Here to Help!
Are all these units paired to Lifesize Cloud? Have any of these devices unpaired from Lifesize Cloud?
Yes I confirm you all these icon endpoints are paired to the cloud.
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