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Why can't I call a favorite direct from the phones display

Question asked by jrussell4402 on Jun 23, 2016
Latest reply on Jun 23, 2016 by jrussell4402


I have an ICON 600 with the HD phone and added entries to favorites.  If I use the remote, onscreen I can select from my favorites and dial video.  If I go directly to the phone itself, select call, then choose favorites, I can see the favorites I added but when selecting them they do not call.  It will display on the phone h323:<insert favorites name or ip address) with the red star favorite icon beneath it but nothing happens.  How do I make calls to favorites direct from the phone?

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