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Icon Series Name Display as "h323"

Question asked by sarangwel on Jul 29, 2016

Hello There,


We have LifeSize Icon 400 & 600 Series registered to the Cisco GetKeeper. While Dialing IN to the Bridged VCs with a Alias Code (a four digit code we use to dial & connect any Multipoint VC scheduled in TMS), the name reflects of all the Icon Series Systems is "h323" while all other Systems shows their proper System Name.

Can you emphasize on this...How this name can be the proper System Name while Dialing Into any Bridged Call & not "h323"?