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Echo on other end

Question asked by arvproduction on Aug 30, 2016
Latest reply on Sep 8, 2016 by jomet.sebastian@rsllifecare.org.au

Good afternoon! During a conference call today the other participants were experiencing echo coming from our end. An IT person on the other end said that it seemed like we had 2 mic sources going which was causing the interference. We also noticed the echo and it was hard to communicate with the users who were all signed into a Zoom VC. In the end we had to reschedule for a later date.  My question is, is there a setting on the device itself that we should be aware of that will negate an echo? Is there something else in the room that would cause interference?  Is there a troubleshooting guide for this problem?  Could it have been a problem on the other end? Thanks!

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