mtran

PAIRING DEVICES AND USERS TO SAME CLOUD ID

Discussion created by mtran Partner on Sep 14, 2016
Latest reply on Nov 10, 2016 by mtran

Hi, my apologies if someone have already posted this, but we have been having this issue for a while, and finally generated a case for it.   When we pair a new icon or an icon that has already been defaulted to the same cloud ID, it creates a duplicate directory devices entry in the admin cloud webui.  I've generated a case, and support told me that it was not supported for us to pair it back to the same user.  I am a little bit perplexed as to the reason for this since we have a lot of customers wanting to keep their cloud ID the same for their devices including us.  Would someone from Lifesize be able to clarify this for us? 

 

Thanks,

** M.T.   

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