My customer having a Team220 with v5.0.9 having a comm error . What could be possible problem that causes this to be happen? Rebooted few times and yet still failed. TV display showing initializing and unable to press any button.
I would definitely open a support ticket with our reps by either clicking the Live Chat icon on the front page of community or logging an email case here: http://www.lifesize.com/support.
They will need more detail and work with you one on one.
When you have a resolution, would you please post back here? Would love to have answers for people who hit the same error message.
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