Possible interop issue with Polycom

Discussion created by jwinterbottom on Nov 18, 2016
Latest reply on Nov 18, 2016 by mtran

Has anyone recently come across content display issues between polycom and Lifesize?  It appears when the polycom system starts displaying content the video frame rate on the polycom side drops down to 5fps or lower.  I've had this happen 3 times so far this month when I'm connected to an HDX series system.  None of the Polycom systems appear to be running the latest firmware 3.1 or lower.  Our endpoints are still currently tied to our Lifesize Video appliance so I suppose it could be causing the problem as well.  It's almost as if the video drops down to the same frame rate as the content, as far as I know video from our end to the Polycom side is normal.